New Zealand Customer Service

• Shipping & Delivery
• Payment, Pricing & Promotions
• Returns & Replacements
• Privacy & Security
• Updating Account Information

Shipping & Delivery

Delivery Times

All Volt Electronics New Zealand orders are distributed centrally from our Australian warehouse.

All items listed for sale are held in stock at our suppliers warehouses (we update inventory figures frequently). If items need to be back ordered we will advise you of this after checkout.

Delivery times may vary but most items are delivered to New Zealand in around 7 - 14 days.

 

(Australian customers please shop here.)

Shipping Options

Volt Electronics New Zealand orders are currently shipped via Australia Post International Airmail.

Delivery time to may vary, but for a guide you can visit the Australia Post website here : Australia Post International postage guide.

Some articles can not be sent internationally (for example hazardous materials or very large items).

You are responsible for any duties or taxes deemed collectable by your country. Please check with the appropriate authority to see if any taxes or duties apply before placing your order.

(Australian customers please shop here.)

Payment, Pricing & Promotions

Website currency

All costs are displayed in approximate New Zealand dollars (NZD. For conversions go here).

NOTE : Customers are charged in AUD, so the amount quoted may vary slightly when your credit card is processed, based on the exchange rate at that time, credit card fees and current bank rates.

(Australian customers please shop here.)

You will be provided with all payment options when you complete our secure checkout through our online store.

What are my payment options?

We accept and prefer Paypal.

If you don't have a Paypal account, you can still pay with your debit or credit card as a PayPal guest.

Returns & Replacements

General Warranty Information

Warranty periods

Standard warranty period is 3 months for items starting with a 2 letter SKU code (eg 'AA1234'). Items with a single letter SKU code have a 12 month warranty (eg 'B1234').

We will happily offer replacement items (no refunds) if:

• the item is "dead on arrival" i.e. it is broken or not functioning correctly.
• There is a manufacturing fault with the item.
• The wrong item was sent to you.

If there is a problem we must be notified within 48 hours of receipt of a Dead On arrival product if you would like a replacement or refund, or within 12 months for general warranty issues.

You must choose shipping insurance during checkout or we CANNOT replace an item damaged in shipping.

Any unauthorised repairs carried out on any of our products will result in the Warranty being voided.

If you have any concerns, please contact us on +61 3 9761 7622 during Australia Eastern Standard Time business hours.

Wrongly Received Goods, Goods Dead On Arrival ('DOA')

If you have received an incorrect item please contact us within 48 hours of receipt of the item to organise an replacement/or correct item.

Replacements are not given for damaged packaging, only where the goods are damaged. All items must be deemed damaged by a member of our service department prior to replacement. Once your item has been inspected, you will be contacted by our representative. If no damage is found, return of the product will be at the customer's expense.

Return Of Unwanted Goods

The Return Authorisation Request must be submitted within 7 days of receipt of the item. Costs associated with the return of unwanted goods are the responsibility of the customer.

All goods must be returned unused, in the original packaging and in original condition. A 20% restocking fee will be charged for unwanted goods.

Original shipping costs are not refundable. If the item is not returned in original condition no refund will be possible. Customers are unable to exchange an unwanted item.

Updating Account Information

To update your account, login using the link provided at the top of the website. In your account page, you may:

• Change your billing.delivery addresses
• View order status
• Place re-orders
• Update newsletter subscriptions

Privacy & Security

About the information we collect

When you visit our web site our web server automatically logs certain non-personally identifiable data about your visit. This data consists of the time of your visit, your domain name or IP address, the browser and the operating system you use, the pages you visit and any links you follow to or within our web site.

Our site may do this by placing a small 'cookie' file on your computer. This cookie only identifies you as a site visitor so we may detect when you return to our website.

If you use any of the services provided on our web site we may request you provide information about yourself including your name, address and details of how we can contact you. This information is generally required to enable us to fulfil the service you have requested effectively. No other personally identifiable information is collected from you without your knowledge. You may contact us at the address above to find out what information we have collected about you.

We use software provided by Google (Google Analytics) and our own internal software to measure and audit web site activity. The information provided to us by Google is used to calculate the number of visitor's to the web site, the number of pages viewed by these visitors, how long they stay on the web site and how they transact online with us. Common entry and exit points may also be identified. This aggregated, non-personal information is collated by Google and provided to us to assist in analysing the usage of the website. The Google Analytics data is not shared with anyone. Google's own privacy policy can be viewed here .

How we use the information collected

Personally identifiable information we collect from you is used to fulfil the service you have requested from us such as a purchase or an enquiry. If the information is to be used for any other purpose this use will be clearly stated at the time we collect the information. If the information provided is not necessary to fulfil the service completion of the details will be optional.

Fulfilment of the service may require your personally identifiable information to be provided to a third party such as the provider of the service, supplier of a product or the goods carrier in the case of a purchase.

Protecting your information

We are committed to providing you with a secure environment during storage and transmission of your personally identifiable information.

As with other sites we use Secure Sockets Layer (SSL) software, which encrypts your information.

Any order information including credit card numbers are transmitted using full 128bit SSL encryption. All credit card information is processed by our credit card merchant partner Westpac and gateway provider Verisign. For more information about Verisign, visit their website

We recommend that you use the latest version of your browser to ensure it is capable of 128bit SSL protection of your data. On secure pages you will see a padlock symbol in the browser which identified when one of our web pages is using 128bit SSL protection.

Third Party Advertising

We use various third party ad servers to display advertisements to you. These ad serving companies may use information (not including your name, address, email address or telephone number) about your visits to this and other Web sites in order to provide advertisements on this site and other sites about goods and services that may be of interest to you. This information is provided to the Ad-Server and is used by the Ad-Server to create anonymous interest profiles. This information does not include and is never merged with personally identifiable information (such as name, address or email address) or any information that is considered sensitive or controversial or that would compromise your privacy. The Ad-Server(s') profiles may be accessed by the website and marketers to tailor site content, promotions and advertising, and to perform marketing research. Consumers can opt-out from these profiles at any time.